Collecting testimonials
Collect testimonials from your customers with a form you embed on your site, approve them in SiteBackend, and see how the Free plan limit works.
Each site has a Testimonials tab for testimonials. It has three parts: Inbox (approve what comes in), Collect (the form your customers fill in) and Widgets (how approved testimonials appear on your site, see testimonial widgets).
How do customers leave a testimonial?
Open Testimonials → Collect and copy the embed code into the page where the form should appear:
<div data-sitebackend-widget="c_…"></div>
<script src="https://sitebackend.com/widget.js" async></script>The form asks for their testimonial, their name and that they agree to it being shown publicly. You choose whether it also asks for:
- a star rating from 1 to 5
- a photo: JPG, PNG or WebP, up to 3 MB
- their role and company
Testimonials can be up to 2,000 characters. You can change the heading, the prompt, the thank-you message ({{name}} becomes their first name), the colours and the corners, and see the result in the live preview before saving. Turn off Accepting testimonials to pause the form; it then says it isn't accepting testimonials right now.
The form has the same protection as SiteBackend forms: a hidden honeypot field for bots, and a limit of 3 testimonials a minute from the same visitor.
Approving testimonials
New testimonials land in Testimonials → Inbox as Pending and only appear on your site once you approve them. The inbox shows All testimonials by default; the Pending, Approved and Archived chips filter by status. Click one to read it in full, with its private details: the person's email (if you added one), where it came from and when.
- Approve puts it on your widgets.
- Archive takes it off your site but keeps it. Restore brings it back to Pending.
- Edit fixes typos or details; widgets update straight away.
- Delete removes it and its photo for good.
Owners and admins can approve, edit, add and delete testimonials and change the collect form. Members can read them. See workspaces and team members.
To skip the manual step for good ones, set Auto-approve to 4★ and up go live on the Collect page. Testimonials rated 4 or 5 stars then appear on your site immediately; the rest wait for you.
Add testimonial lets you paste one a customer sent you by email or message. Tick that they agreed to have it shown.
Emails for new testimonials
Owners and admins get an email for each new testimonial, with a link to approve it. Turn this off with Email me new testimonials on the Collect page.
What's the limit on the Free plan?
On Free, up to 10 testimonials per site can be approved and shown, and widgets show a small "Powered by SiteBackend" link. Collecting is never limited: new ones still arrive in your inbox. Archive one to make room, or upgrade to Pro for unlimited testimonials without the link.
If a workspace moves from Pro back to Free, nothing is deleted: widgets show the first 10 and approving more is paused until you're under the limit.